We serve both individuals and families throughout Central Indiana.

Our therapists and staff recognize that it is not always easy to ask for help or to even admit that you need it. They will treat you with respect and non-judgmental attitudes and will do their best to put you at ease. The philosophy of our organization is that all individuals and families have strengths, and that no one sets out to fail as parents, spouses or in other aspects of their family life. We take your rights seriously, including your right to privacy and confidentiality.

We accept Medicaid, and many other health insurance plans. When you call to make an initial appointment, our Intake Counselor can help determine if your insurance is accepted and whether you would have a co-pay.

We believe that everyone deserves access to quality support services and programs. At Families First, we do our best to make resources affordable for people of all income levels. We offer a sliding fee for all of our services and programs. Charges are based on household income and the number of persons in the family.

Yes. Families First is located in the English Foundation building, at the intersection of Alabama and North St. There is an IndyGO bus stop on Alabama St., directly in front of our building.

If you will be participating in a group or individual therapy session, and access to childcare would otherwise inhibit your ability to attend counseling or treatment, child care may be available to you upon request.

Please keep in mind that if you will be coming to Families First for family counseling, your kids may be involved in sessions. In some cases, children may be seen alone, by a therapist who specializes in play therapy.

When parents or family members are being seen for adult concerns that are not appropriate for children to hear about, we may ask that you not bring your children with you to Families First.

Yes, some individuals and families benefit from more than one of our programs.

No, our therapists do not prescribe medications for clients. However, medical referrals for prescription evaluation are made if and when a therapist thinks it is necessary.

Families First is a private, non-profit organization funded by community grants, foundations, and the generous support of private donors. We are proud to be a United Way partner organization.

Holistic Approach: Our staff represents a wealth of expertise on various issues facing families and individuals today—and we’re all under one roof! Our therapists consult across program departments to ensure their clients are receiving the complete support they need.

Highly Trained Staff: Our staff members have Master’s degrees in counseling fields and specialized training in multiple areas of expertise, and are licensed to practice in the state of Indiana. They receive supervision and peer review by clinicians with years of experience, as well as a consulting psychiatrist when indicated.

Affordability: We strive to make our counseling services affordable for all. Our counseling fees are based on an income-based sliding scale.

Accountability: Our organization operates with oversight from a volunteer Board of Directors driven by principles of continuous quality improvement.

Accreditation: Families First is accredited by the national Council on Accreditation (COA), a mark of excellence involving a detailed analysis of both an organization’s administrative operations and its service delivery practices. COA standards emphasize services that are accessible, appropriate, culturally responsive, evidence-based and outcomes-oriented. This accreditation also confirms that services are provided by a skilled and supported workforce and that all individuals are treated with dignity and respect.

We are also licensed by the Indiana Division of Mental Health and Addictions, and the Indiana State Department of Health.

Mission-driven: We’re proud of our long history of service and commitment to families in Central Indiana. Trusted since 1835, we consider ourselves experts in addressing issues pertaining to families.